Help Center

Help For Common Problems

Never received my registration confirmation (or password reminder)
The very instant you register, an email is automatically sent to the email that you specified. If the email address is correct, and it doesn’t arrive in your inbox within a few minutes, you will find the message in either your junk mail folder, or trash. Hotmail and Yahoo users, in particular, encounter this problem. If this persists, add “noreply@pronunciator.com” to your whitelist.
How do I run Pronunciator in my mobile device?
You just need to install one of our free apps that have been specifically designed for your mobile device:

Mobile Devices

Tip: Be sure to register first via your browser. This way you’ll have a “student name” and “password” ready to enter into the app and get started immediately!

After the fifth postcard, it asks me to log in, but I thought I already logged in
Your log in was not successful due to an incorrect username or password. Please try to log in again, paying special attention to the letters you are entering (for example, make sure you aren’t entering “g” for “q,” and vice versa).
Can't login
These are the possible reasons why a login attempt would fail:

Incorrect student name or password. Be sure, if you copy/paste, that you don’t copy leading or trailing spaces.

JavaScript not enabled in browser. You need to enable JavaScript in your browser to be able to log in.

Expired individual subscription. This does not apply to library users, but only to individual subscribers. If your subscription has expired, or your payment couldn’t be processed successfully, your access is disabled until you either re-subscribe or provide a new form of payment.

Contact our friendly support staff if you need any help.

Lost Password
If you lost your password, click here to recover it. You can use either the email address that you registered with, or the student name that was assigned to you when you registered (or which you personalized later on). It takes a few minutes for your credentials to be sent to you.

If you didn’t provide an email address when you registered, contact us and we’ll try to help you.

Square shapes instead of letters in menus
If you are using Windows XP, you will need to enable support for complex script, right-to-left languages, and East Asian languages. Here is how:

Go to Control Panel and open the Regional and Language Options window.

There is a check box labeled “Install files for complex script and right-to-left languages (including Thai)”. Click that check-box, and click OK on the file size warning that comes up.

There is another check box labeled “Install files for East Asian languages”. Click that check-box, and click OK on the file size warning that comes up.

Then click the Apply button in the main window.

This will then attempt to install East Asian Languages support. You may need the Windows XP installation CD.

Low Pronunciation Analysis Scores
If you are receiving unusually low scores on exercises or quizzes that use our voice analysis algorithm, here are some tips that can help:

Be sure you are in a quiet location. The voice analysis algorithm is highly sensitive to noise. The quieter the room, the better your results will be.

Record your voice using our Voice Comparison drill. When it is played back to you, listen for volume or quality issues. If volume is a problem, right-click anywhere in the Pronunciator Flash player, click on “Settings”, select the microphone tab, and see if you can increase the mic input volume.

If your scores are consistently “20” or “25,” your mic may not be connected.

If your score is “-100”, refresh your browser, because you have lost your connection to the server.

'I Want to Learn' menu contains no languages
Your proxy server is interfering with your ability to load the page.

Solution:

1. Access Pronunciator directly at this URL: http://www.pronunciator.com

2. Log in.

3. Click the large red “Launch Pronunciator” button, and the Pronunciator player will launch.

If the problem persists:

a) verify that what you see in the address bar is: “http://www.pronunciator.com”, and change it to that if necessary.

b) clear your browser’s cache and reload http://www.pronunciator.com

I have Flash installed, but it doesn't work
Be sure to “enable” Flash after you have installed it.

Solution:

1. Navigate to the following external site: https://helpx.adobe.com/flash-player/kb/enabling-flash-player-safari.html

2. Follow the steps.

3. Restart Pronunciator.

If the problem persists:

Contact us through the Support Center: http://www.pronunciator.com/support

Microphone not working in Google Chrome
This is a known problem with Google Chrome. Here is a workaround:

1. Click on your address bar and type the address “chrome://plugins”, without quotes.

2. Click on “Details” to expand all the fields in the page, and look for a section called “Adobe Flash Player”. You’ll see more that one plugins that is responsible for handing Flash content. You need to look for the one that in the “Location” field contains the word “pepper”.

3. Click on the “Disable” link in order to disable the plugin. You’ll see that all the section related to the “Pepper” plugin becomes gray.

4. Now you can reload the Pronunciator player and you’ll be able to access your microphone again.

How to register

If your institution subscribes
If your local library, academic or research institution, or government agency subscribes to Pronunciator, simply click on the link to Pronunciator that is on their Website.

You will be prompted to enter your library card and/or email address to register.

If your institution doesn't subscribe
Suggesting that your institution subscribes
If your public library, educational institution or government agency does not subscribe to Pronunciator, you can make a difference. Just call or write them and suggest they check out Pronunciator.
If you are an individual
Individual
Pronunciator is available exclusively through participating libraries, academic and research institutions, and government agencies. We no longer offer an individual subscription option.

How do I change my student name, password, and/or email?

In order to change your credentials or email address, you must first log in within a web browser.

If you log in through your library —

Once you are logged in, click on the orange “My Account” button.

If you log in directly through www.pronunciator.com —

Once you are logged in, click “Logged In” at the top of the page. In the drop-down menu, select “My Account.”

In both cases, change your credentials as desired (to keep your old password, don’t enter anything in the password field), and then click “Update” and your changes will be saved.

Do you have a user manual?

Comprehensive User Manuals in both English and Spanish are available to check out from your library in printed form, and are also available in PDF format. The manuals explain every feature, provide tips and tricks, and help you master your new language!

How do I start learning?

Determining your level
Where you start learning depends on your knowledge of the language, and your learning objectives.

If you are 3-6 years old, you are an Early Learner.

If you are 7-12 years old, you are a Young Learner.

If you have had no exposure to a language before, you are a Beginner.

If you have had some exposure, and some basic instruction in a language, you are a High Beginner.

If you have had high school and early college-level instruction in the language, you are a Low Intermediate.

If you have had a couple of years of instruction at the college level, you are a High Intermediate.

If you have had several years of college-level instruction, and have lived in a country where the language is spoken, you are Advanced.

Learning Guides: 4- to 8-Week Guided Courses

Want a highly structured approach to learning that fits your schedule? Then the Guided Courses are for you!

Kids have two guided course options: a 4-week course for Early Learners (3-6); or a 4-week course for Young Learners (7-12).

Adult learners have up to ten 8-week guided courses per language (that is 80 weeks, or 20 months, of guided instruction possible per language), as follows:

If you are preparing for an upcoming trip, take the 8-Week Travel Prep Course.

Beginners have two 8-week courses to follow: Beginner Course 1 and Beginner Course 2.

High Beginners have two 8-week courses available: High Beginner Course 1 and High Beginner Course 2.

Low Intermediate learners have two 8-week course choices: Low Intermediate Course 1 and Low Intermediate Course 2.

High Intermediates can follow two 8-week courses, too: High Intermediate Course 1 and High Intermediate Course 2.

Advanced learners can take the Advanced Course.

Learning Paths: Going It Alone
True Beginner
If you are completely new to a language, and want to learn from the ground up, get used to the sounds and basic words of the language by doing Listening and Flashcards drills in the Core Vocabulary level.

Work only in these levels: Core Vocabulary, and Essential Verbs.

Within Core Vocabulary, it’s important that you master a few important units: “Determiners,” “Numbers,” “People | Greetings and Partings,” “Time | Clock Time,” “Time | Days of Week,” “Comparisons,” and “Directions and Positions.”

Fun fact: The Core Vocabulary unit contains words that are used in 80% of everyday conversation.

Once you have committed new words and phrases to memory with the Flashcards drill, expand to the other Drills and Quizzes. They will help reinforce what you learn, expose you to different forms of the language (such as written and spoken), and help you measure your progress.

Use interactive drills like Pronunciation Analysis and the Pronunciation Coach to hone your pronunciation.

Move on to another unit when you have mastered all the quizzes in the unit you are studying.

After you have completed a few units in Core Vocabulary, introduce some basic verb forms in the Essential Verbs level. Don’t forget these important ones: “Be,” “Have,” “Want,” “Like,” and “Know.”

The more you work on your foundation in Core Vocabulary and Essential Verbs, the more solid your grasp of the language will be, and the faster you will advance.

Goal to advance to High Beginner: Master 10 units of Core Vocabulary, and 5 units of Essential Verbs. To master a unit, take all the quizzes in that unit and receive an average score of at least 80%.

High Beginner
As a High Beginner, you have the basics down, and want to accumulate more vocabulary and speaking skills to break through to the Intermediate level.

Be sure you have the basic skill set described in True Beginner, above, before moving forward.

Work only in these levels: Core Vocabulary, Essential Verbs, Creating Sentences, and Powerful Phrases.

Attack the Flashcards drill every day, with your goal to learn at least 20 new words (or phrases) each day. You should be able to complete an entire unit every 2 to 3 days of study.

Keep working on your speaking skills by using Pronunciation Analysis and the Pronunciation Coach.

Do all the quizzes in each unit you are studying, so you are learning all aspects of the language.

Goal to advance to Low Intermediate: Master another 10 units of Core Vocabulary, 10 units of Essential Verbs, 10 units of Creating Sentences, and 1 unit of Powerful Phrases. To master a unit, take all the quizzes in that unit and receive an average score of at least 80%.

Low Intermediate
As a Low Intermediate, you are ready for more complexity in your sentences, and more difficulty in your vocabulary.

Be sure you have the basic skill sets described in True Beginner and High Beginner, above, before moving forward.

Work only in these levels: Core Vocabulary, Essential Verbs, Creating Sentences, Powerful Phrases.

Attack the Flashcards drill every day, with your goal to learn at least 20 new words (or phrases) each day. You should be able to complete an entire unit every 2 to 3 days of study.

Keep working on your speaking skills by using Pronunciation Analysis and the Pronunciation Coach. If you are studying a tonal language, use the Pitch drill, too.

Do all the quizzes in each unit you are studying, so you are learning all aspects of the language.

Goal to advance to High Intermediate: Master another 5 units of Core Vocabulary, 10 units of Essential Verbs, 10 units of Creating Sentences, and 10 units of Powerful Phrases. To master a unit, take all the quizzes in that unit and receive an average score of at least 80%.

High Intermediate
As a High Intermediate, you are ready for more difficult sentences, and more advanced vocabulary.

Be sure you have all the skill sets described above before moving forward.

Work only in these levels: Core Vocabulary, Powerful Phrases, Conversation

Attack the Flashcards drill in Core Vocabulary and Powerful Phrases units every day, with your goal to learn at least 20 new words (or phrases) each day.

Do one complete Conversation each day, in three stages: With translation on; with translation suppressed; and finally, with native phrase suppressed.

You should be able to complete an entire unit every 2 to 3 days of study.

Keep working on your speaking skills by using Pronunciation Analysis and the Pronunciation Coach. If you are studying a tonal language, use the Pitch drill, too.

Do all the quizzes in each unit you are studying, so you are learning all aspects of the language.

Goal to advance to Advanced: Master another 5 units of Core Vocabulary, 15 units of Powerful Phrases, and 15 units of Conversation. To master a unit, take all the quizzes in that unit and receive an average score of at least 80%.

Advanced
As an Advanced student, you are ready for more advanced topics and advanced constructions.

Be sure you have all the skill sets described above before moving forward.

Work only in these levels: Powerful Phrases, Conversation

Seek out the more complex units in Powerful Phrases, and do all drills and all quizzes in each unit. Examples: “Appointments,” “Dentist,” “Driving,” “Entertainment,” “Repairs.”

Do two complete Conversations each day, in three stages: With translation on; with translation hidden (click on a phrase to hide it); and finally, with native phrase hidden.

You should be able to complete an entire unit every 2 to 3 days of study.

Keep working on your speaking skills by using Pronunciation Analysis and the Pronunciation Coach. If you are studying a tonal language, use the Pitch drill, too.

Do all the quizzes in each unit you are studying, so you are learning all aspects of the language.

Goal for Advanced student: Master 25 units of Powerful Phrases, and 25 units of Conversation. To master a unit, take all the quizzes in that unit and receive an average score of at least 80%.

Beginner - Trip Preparation
You just want to learn survival phrases for an upcoming trip. You don’t want to learn the language from the ground up. Here’s how to prepare:

Work only in these levels: Core Vocabulary, Powerful Phrases, Conversation

Focus on the Flashcards drill in each unit to quickly learn survival phrases, and use the Pronunciation Coach to work on saying them correctly.

Within Core Vocabulary, it’s important that you master a few important units: “Numbers,” “People | Greetings and Partings,” “Time | Clock Time,” “Time | Days of Week,” and “Directions and Positions.”

Within Powerful Phrases, work on these units: “Absolutely Essential Expressions,” “Airport,” “Chatting,” “Directions,” “Food,” “Hotel,” “Market,” “Money,” “Restaurant,” “Shopping,” “Sightseeing,” “Time,” “Train” (optional), “Where,” and “Words for Women” (optional)

Within Conversation, work only on “Basic Conversation,” doing both the Male and Female Conversation drills, and work your way up to being able to speak either role with the phrases hidden (click on them to hide them).

You should be able to complete an entire unit every 2 to 3 days of study.

Do all the quizzes in each unit you are studying, so you are learning all aspects of the language.

Goals: Master as many units as you can before you leave. To master a unit in preparation for a trip, take the Listening Comprehension, Reading Comprehension, and Pronunciation quizzes and receive an average score of at least 80%. If time is limited, focus on the units that are most important to you.

How do I track my progress?

Quizzes
Each unit you study in Pronunciator has quizzes to test every aspect of language-learning: vocabulary, listening comprehension, reading comprehension, spelling, writing, and pronunciation.

If you are logged in when you take a quiz, your score is saved (and is automatically synced between your devices).

More information on quizzes is available in the “Quizzes” help topic, further down this page.

Stars, Trophies, and Red Flags
Once you start doing Quizzes and Flashcard drills, you will start seeing colorful icons in the Units menu. Here is what they mean:

You have completed about a quarter of the quizzes in the unit

You have completed about half the quizzes in the unit

You have completed about three-quarters of the quizzes in the unit

You have completed almost all of the quizzes in the unit

Congrats, you have completed all of the quizzes in the unit!

The red flag means that you have Flashcards awaiting your review.

Within the Quizzes tab, a full star means you have already taken that quiz. You can hover your mouse over the star to see your most recent score (you can always do the quiz again to improve your score, if you like). If the star is gold, it means you did well on the quiz; if the star is red, it means your score was low and you should take the quiz again after reviewing the unit.

An empty star means that you haven’t taken that quiz yet.

Reports
Click the My Stats icon within Pronunciator to view interactive statistics on your progress.
Bookmarks
You can bookmark any page you’re working on. Just click the bookmark icon in the upper right of the Pronunciator player. It displays the 5 most recent bookmarks you saved.

What you need for the browser-based version

Flash
You need to have Flash (at least version 10) installed in your browser.

If you don’t have it, you can download it from Adobe’s website.

JavaScript enabled
You need to have JavaScript enabled in your browser. Here is a link to an external site that provides clear instructions on how to enable Javascript in your browser.
Cookies enabled
You need cookies enabled in your browser for your login to be recognized, and your quiz scores to be saved.
Speakers or headphones
Pronunciator has an immense amount of audio content, and we recommend using speakers or headphones to get the most out of the site.
Microphone (optional, but recommended)
You need a computer microphone installed if you want to participate in the interactive features of Pronunciator, such as pronunciation analysis or virtual conversations.

Postcards

About Postcards
Our Postcard courses are designed to give you a quick and easy introduction to a language.

With a friendly narrator, beautiful images of the country (or countries) where a language is spoken, and minimal technical requirements, Postcards is a luxurious way to start your exploration of any language.

All you need are speakers or headphones.

Navigation
The “normal” button plays back the audio at a normal speed.

The “slow” button replays the audio at a slow speed, so you can hear every nuance.

Move forward and back using the “Next” and “Back” buttons.

To hide the foreign, native, or phonetic words from view, simply click on them. They will look like this: “*****.” Click again to un-hide them.

Your progress in the current unit is displayed on the lower left of the screen.

To exit Postcards and enter Drills, Quizzes, Audio lessons, or the Phrasebook, simply click on the relevant colored tab.

To select another level, or unit, use the grey dropdown menus on the top of the screen.

Learning
Postcards automatically starts in Learning mode. Here, you are taught important words and phrases, and can see the translation in your selected language. When available, there is also phonetic spelling.

To disable the narration, un-check the check mark beside “narration on.”

Review
Click “Review” at any time while doing a Postcards course to enter Review mode, where you are asked to recall what you have learned.

You can review a single phrase you have just learned, a group of phrases, or an entire unit.

Click the “Reveal Answer” button to see if what you remember is correct!

Drills

About the Drills
Pronunciator’s drills are designed to teach you words, phrases, and concepts using a variety of methods.

The drills focus on building the following skills: listening, pronunciation, vocabulary, conversation, and writing.

Since you can proceed at your own pace, and focus on the methods that work best for your learning style, the drills are a powerful way to learn all aspects of a language.

Navigation
The “normal” button plays back the audio at a normal speed.

The “slow” button replays the audio at a slow speed, so you can hear every nuance.

Move forward and back using the “Next” and “Back” buttons.

To hide the foreign, native, or phonetic words from view, simply click on them. They will look like this: “*****.” Click again to un-hide them.

Your progress in the current unit is displayed on the lower left of the screen.

To exit Drills and enter Postcards, Quizzes, Audio lessons, or the Phrasebook, simply click on the relevant colored tab.

To select another level, or unit, use the grey dropdown menus on the top of the screen.

Listening
“Listening” is the default drill. Here, you listen to a native speaker pronouncing a word or phrase, and can see the translation in your selected language. When available, there is also phonetic spelling.

The listening drill is designed to form associations in your mind between a word’s sound, an image depicting it, and the written word.

Flashcards
“Flashcards” is a very effective way to commit new words and phrases to long-term memory.

In the Flashcards drill, you are shown a picture of the word or phrase and its translation in your native language. Think if you know what it is, then click the “Reveal Answer” button to see and hear the answer.

You then click one of 4 buttons to indicate whether you knew it — and if you knew it, how well you knew it.

If you didn’t know the answer at all, click on the sad face. Try to remember the right answer, because you will be asked again within a few minutes!

If you knew the answer, but are not confident that you know it well (for example, if you guessed), then click on the face with the crooked smile. You will be asked to identify the word or phrase again shortly, to be sure you learn it well.

If you knew the answer, but are not certain that you will still know it in a few days, click on the smiling face. You won’t be shown the flashcard again for 4 days.

If you knew the answer so well that you are 100% certain you know it by heart, click on the face wearing sunglasses. You will never be shown the flashcard again.

Keep working on the flashcards in a unit until you know them either fairly well (smiling face) or completely (face with sunglasses). At that point, a gold star will appear next to “Flashcards,” and the drill will be disabled until it is time to check the ones you weren’t certain about (after 4 days have passed).

Once you have mastered all the phrases in a unit, the gold star will appear and the Flashcards link will be permanently disabled — Signifying that you have successfully committed the phrases to long-term memory!

Voice Comparison
Compare your pronunciation with a native speaker in the Voice Comparison drill.

Each exercise starts with a native speaker pronouncing a word or phrase, which is also written on the screen.

At the sound of the beep, repeat what the native speaker says. Your voice is recorded, and played back side-by-side.

This drill is a good “reality check” to hear how you sound. It is also an effective way to develop the critical listening skills you need to master the spoken language.

Voice Analysis
Do you really want to know how well you are pronouncing words? The Voice Analysis drill gives you an objective score for everything you say!

Each exercise starts with a native speaker pronouncing a word or phrase, which is also written on the screen.

At the sound of the beep, repeat into your computer microphone exactly what you heard.

A score will appear from 0 to 100. Anything from 79 to 100 is good. If you score below that, the exercise will repeat until you improve. After several repeats without improvement, it will automatically move to the next exercise.

Pronunciation Coach
The Pronunciation Coach is an interactive pronunciation exercise that uses an artificial intelligence coach to help you improve your pronunciation skills.

Each exercise starts with a native speaker pronouncing a word or phrase, which is also written on the screen.

At the sound of the beep, repeat into your computer microphone exactly what you heard.

A score from 0 to 100 will appear, based on how well you did, and the Coach will provide some words of encouragement, praise, or advice.

If your score is less than 79, you will be asked to repeat the exercise a few times to see if you can improve.

Vocabulary Coach
The Vocabulary Coach uses a narrator to teach you new phrases — and to test you on what you have learned.

Each exercise starts with the Coach introducing a new word or phrase.

The word or phrase is then hidden from view, and you are asked to remember it. At the sound of the beep, try to say the word or phrase you just learned.

The Coach, using results from our complex pronunciation algorithm, will tell you whether you got it right or not.

As you progress through the unit, the Coach will ask you to remember phrases you learned previously. This drill really keeps you on your toes!

Conversation
The Conversation drills are only available in Level 5, Conversation.

The Conversation level consists of a series of 20-line dialogs between a man and a woman.

You first select whether you want to speak the male’s side of the conversation, or the female’s.

If you select the male, then your voice will be automatically recorded for every line of dialog assigned to the male.

If you select the female, then your voice will be automatically recorded for every line of dialog assigned to the female.

The drill moves automatically through an entire dialog, recording your voice (after the “beep” tone) for each line of dialog assigned to you.

At the end of the dialog, the recording is played back to you as a seamless conversation!

This drill is as close as you can get to being on the street conversing with a native speaker.

As you get better, hide the lines of dialog by clicking on them. A hidden line of dialog will appear like this: “*****.”

Writing
The Writing drill teaches you how to write in your new language.

Each exercise starts with the native speaker pronouncing a phrase, and an accompanying illustration.

Your job is to write the phrase in the provided box.

Special characters are included for most languages, so you can write in the language without needing a special keyboard.

Check your results by striking the ENTER key on your keyboard, or by clicking the green checkmark.

Tip: You can replay what the native speaker said by clicking on the “normal” or “slow” buttons.

Pitch
The Pitch drill is an interactive exercise to improve your ability to speak tonal languages. Tonal languages use pitch to distinguish the meaning of words. All languages use pitch to express emotion and convey emphasis, but not all languages use tones to distinguish words.

Several of the languages you can learn with Pronunciator are tonal languages, including: Chinese, Tibetan, Vietnamese, Thai, Lao, and Xhosa. While the Pitch drill is particularly helpful for learning these tonal languages, you can also use the Pitch drill with non-tonal languages, to better emulate their use of pitch in expressing emotion and emphasis.

While the Pitch drill is in Beta, one thing to take into consideration is that it is very difficult to achieve high scores. So don’t be discouraged if your scores are low. The scores are not saved (it’s not a quiz), so don’t worry about it affecting your overall course average.

The Pitch drill represents spoken words as musical notes on a staff. You don’t have to know how to read music, though, to understand whether a note is high or low — the lower on the staff a note appears, the lower its register; and the higher a note appears on the staff, the higher its register.

There are several ways you can use the Pitch drill:

1) To see a graphical representation of the pitch of any phrase a native speaker says.

2) To hear the musical notes that correspond to a phrase the native speaker says.

3) To hear the native speaker and the musical notes in unison, for yet another way to hear the pitch progression.

4) To compare your pitch against the native speaker, and see your notes in overlay.

Let’s cover each option:

1) When you start the Pitch drill, the default setting is “Play Voice Only”. You hear the phrase spoken by the native speaker, and you see the pitch represented as notes on a staff.

2) If you click on the “Play Notes Only” option, and click “Normal,” you will hear the musical notes of the speaker’s phrase, and see them drawn on the staff. You can click “Slow” to hear the notes played at a slower speed (without affecting their pitch).

3) If you click on the “Play Voice and Notes” option, you will hear the native speaker and the piano notes played in unison, and you will see the notes drawn on the staff.

4) And here is how to record yourself to compare your pitch with the native speaker:

* Click once on the microphone icon.
* You will see a countdown — 2.. 1.. — and then you will hear a beep and see the microphone icon turn red.
* Pronounce the phrase into your computer microphone, trying to mimic the cadence and pitch of the native speaker.
* Recording stops when the microphone turns gray.
* You will see your notes, in color, on the staff. And you will see a score from 0 to 100.

What the colored notes mean:

Green note: You matched the native speaker’s pitch for this particular phoneme (er, toneme) — congratulations!

Note: Different people speak in different octaves, so you can have a perfect match even if your octave is higher or lower!

Orange note: Not bad at all — you are within two whole notes of the native speaker.

Red note: Not close to the native speaker, but just keep trying — the more you practice it, the better you’ll get.

Note: Extraneous notes (when you say more, or speaker slower, than the native speaker), are marked in red but do not affect your score.

Tip: Hover your mouse over any note to see what note it is.

Quizzes

About the Quizzes
Pronunciator’s quizzes objectively measure all aspects of your progress in your new language.

All quizzes are scored. If you are logged in, and complete a quiz, your score is saved. Your scores are also automatically synced between the browser-based and mobile versions of Pronunciator.

You can view your scores at any time by clicking on “My Stats” in the top right of Pronunciator.

Vocabulary
The Vocabulary quiz tests your knowledge of the vocabulary you have learned in the current unit.

The Vocabulary quiz displays an image, and 4 possible answers.

Select the best answer from the list.

The correct answer appears in green. If your answer was incorrect, it will appear in red, and the correct answer will appear in green.

This quiz automatically moves from one question to the next.

Listening Comprehension
The Listening Comprehension quiz tests your ability to associate an image with the spoken word.

You will see 4 pictures, and hear the native speaker pronounce a phrase.

Select the best answer by clicking on a picture.

The correct answer appears in green. If your answer was incorrect, it will appear in red, and the correct answer will appear in green.

This quiz automatically moves from one question to the next.

Reading Comprehension
The Reading Comprehension quiz tests your ability to associate an image with the written word.

You will see 4 pictures, and see a phrase written in your new language.

Select the best answer by clicking on a picture.

The correct answer appears in green. If your answer was incorrect, it will appear in red, and the correct answer will appear in green.

This quiz automatically moves from one question to the next.

Spelling
The spelling quiz tests your ability to correctly spell words that you learned in the current unit.

Click a letter on the bottom row, and it will be sent to the first (or next) available space in the top row.

If you chose the correct letter, it will appear in green.

If you chose an incorrect letter, it will appear in red, and you will see points subtracted from your score.

To remove a red letter from the top row, click on it.

Proceed until you have all the letters in green.

This quiz automatically moves from one question to the next.

Writing
The writing quiz tests your ability to correctly spell complete phrases that you learned in the current unit.

Each question starts with the native speaker pronouncing a phrase, and an accompanying illustration.

Write the phrase in the provided box.

Special characters are included for most languages, so you can write in the language without needing a special keyboard.

Check your results by striking the ENTER key on your keyboard, or by clicking the green checkmark.

This quiz does not automatically moves from one question to the next. Click on “Next” to proceed.

Tip: You can replay what the native speaker said by clicking on the “normal” or “slow” buttons.

Pronunciation
The Pronunciation quiz tests your ability to correctly pronounce the phrases you learned in the current unit.

Each question starts with the native speaker pronouncing a phrase. The written phrase, and an accompanying illustration, are also displayed.

At the sound of the beep, repeat the phrase.

Your pronunciation is analyzed by our complex voice analyis algorithm, and a score from 0 to 100 is returned.

This quiz automatically moves from one question to the next.

Tip: For best results, do this quiz in a quiet room.

Audio Lessons

Pronunciator has thousands of hours of audio lessons available for streaming and download.

If the Audio tab is enabled (dark blue, not light blue), it means an audio lesson is available for the current unit you are working on.

Note that some units have multiple audio lessons available for download, depending on where you are in the unit. Typically, each 30-minute audio lesson contains 10 exercises. So if a unit has 29 exercises, for example, you will find 3 audio lessons — one each for exercises 1-10, 11-20, and 21-29. Just click on Audio while doing any exercise to see if you want to stream or download it.

Phrasebooks

Pronunciator has 4,000 phrasebooks available for download in PDF format. They can be read in any device that supports PDF.

Each 32- to 64-page phrasebook contains 1,500 key phrases, displayed in two columns: On the left is your language; on the right is the foreign language.

You can generate phrasebooks in any language combination you like. For example, a Spanish-French phrasebook; or a Korean-Chinese phrasebook; etc., etc.

ProLive

About ProLive
In ProLive, qualified teachers conduct live conversation classes for up to 5 people at a time.

Classes are held throughout the week according to a weekly schedule, and you can have reminders emailed to you before a class session starts.

You can access ProLive within Pronunciator in your web browser, or in the Pronunciator apps for Android, Apple, and Kindle Fire devices. Be sure install the FREE GoToMeeting software before joining.

If accessing ProLive in your browser, be sure to have speakers or headphones, and a computer mic. Alternatively you can use the mic in your webcam.

Getting Started

After you select the language you want to learn, a sub-menu appears. If ProLive is available in your selected language, you will see a link to “ProLive.”

Click on that link, and the ProLive schedule appears for the current week. The schedule zooms to your current day and time. Scroll the schedule up and down to view all available sessions.

Classes are designated for four learning levels: Kids, Beginners, Intermediate, and Advanced. Click on a class to display more information about it.

If you want a reminder emailed to you before the class begins, select when you want the reminder sent and enter your email address, then click on OK.

Sometimes, if a class is about to start (within the next 5 minutes) and you are within a language course, you will be automatically invited to join. You can click “Join” to join the class, or simply ignore this invitation. Under the “Settings” menu, you can optionally disable meeting invitations from appearing.

GoToMeeting
ProLive uses the free GoToMeeting software. If you don’t already have it installed, you can install it here. Alternatively, when you click to join a class, you’ll be able to quickly and easily install it in your browser or on your device.

Be sure that audio is “Unmuted” when you join the class, so the teacher can hear you.

Optionally, you can enable your webcam, so the teacher can see you, too.

ProRadio

About ProRadio
ProRadio teaches language through the greatest hits of the world’s greatest recording artists — with accompanying (and often synced) lyrics.

From Aguilera to Astrud Gilberto… from The Beatles to Beyoncé… and beyond, ProRadio will help you tune into language-learning like never before.

All you need are speakers or headphones.

Getting Started
You start by selecting a genre, such as Pop, Classic Pop, Rock, Classic Rock, or Kids.

A song in your selected genre will play. Read along with the lyrics to learn new vocabulary and understand what the song means.

If you like a song, click on the “like” button. If you dislike a song, click on the “dislike” button, and the song won’t play again.

To pause, click on the “pause” button. To resume play, click on the “play” button.

To skip to the next song, click on the “skip” button.

Adjust volume with the “-” and “+” buttons.

Playback progress is indicated on the bottom of the player window, in percentages (e.g. “9%… 10%… etc.)

About
ProRadio works like a radio station. You can select a style of music, but you cannot directly control which specific songs will play (but you can control which songs won’t play through the “dislike” button).

You can pause a song, but (like on the radio) you cannot rewind or immediately re-play. You are also limited to how many songs from the same artist, or the same album, will play within a session.

The songs stream in real time, so downloading of the songs is not possible.

Lyrics

ProRadio features licensed lyrics that accompany each song. In some cases we play a song that does not have lyrics available for display.

Some legal terms related to the lyrics are as follows:

Usage of Lyrics is limited to your personal, noncommercial use. You may not reproduce (other than as authorized for your own personal usage), publish, transmit, distribute, publicly display, rent or lend, modify, create derivative works from, sell or participate in the sale of or exploit in any way, in whole or in part, directly or indirectly, any of the Lyrics so provided. You agree that you are not granted any so-called “karaoke” or “sing-along” rights to Lyrics and you shall not seek to or remove any vocal track from a sound recording that shall be associated with a Lyric provided to you. You agree not to assign, transfer or transmit any Lyrics to any third party. You agree that you shall not seek to or do anything that will defeat, evade or circumvent any efforts that may be made to protect the Lyrics from any unauthorized usage.

Your Account

Student name and Password
Click on the “My Account” link when logged in to change your assigned student name and password.
Managing an individual subscription
Pronunciator no longer accepts individual subscriptions, but honors previous individual subscriptions.

Legacy individual subscriptions are automatically billed every 30 days from the day you subscribed, until you cancel.

If you have a PayPal account, you can easily cancel by clicking on the “Unsubscribe” link on our individual subscription page.

If you used your credit card to subscribe, and do not have a PayPal account, then contact Pronunciator Support, and we can put the cancellation through for you.

Power User Tips

Hiding words on the screen
You can hide words on the screen (the ones you are learning, the translation of them, and the phonetic spelling when available) simply by clicking on the ones you want hidden. You will then see this: “*****.” To unhide, just click on the “*****.”
Changing number of times native speaker repeats phrases

You can change the number of times that the native speaker repeats a phrase by clicking on the black “wrench” icon in the top right of the screen (not this screen, the screen of the Pronunciator Flash app), then using the left or right arrows to cycle through the options. The default number is “1,” but you can have it repeat as many as 5 times.

Bookmarks

You can bookmark any page you’re working on. Just click the bookmark icon in the upper right of the Pronunciator player. It displays the 5 most recent bookmarks you saved.

Accessibility

Accessibility in Flash
Pronunciator’s browser-based app, written in Flash, can be used with screen reading software like JAWS. All menus and functions are accessible.

The Pronunciator browser-based app can also be used in keyboard-only mode. Use the TAB key to change to focus to the Pronunciator app. You will know the app has the focus when a yellow rectangle appears around one of the menu items or icons. Move around the app’s current layout with the arrow keys, and use the ENTER key to open a menu or to select a chosen option. No mouse is needed in keyboard-only mode.

Accessibility in Android devices

The Pronunciator apps for Android (and Kindle Fire) devices have been developed to work with TalkBack, which you can turn on via Settings|Accessibility in your device.

Accessibility in Apple devices

The Pronunciator apps for Apple devices have been developed to work with VoiceOver, which you can turn on via Settings|Accessibility in your device.

Contacting Us

The fastest way to contact us is to use our support system. In many cases, you’ll receive an answer from a live human being within minutes.

For fast technical support, click the button below & open a support ticket

Get Support

For live phone support, call the number below 9-5 EST M-F

800-328-1776

Pronunciator LLC
PO Box 2167
Shepherdstown WV 25443
USA

Email: support@pronunciator.com
Phone: +1 304-876-1212